Over six months have gone by since I last negotiated our internet rates with Comcast (see here). Our 25 Mbps (mega bit per second) connection went from the promo price of $35/month to $67. I tried calling in late December to get rolled over to a new promotion. Like always, I call in and navigate the voice menu to canceling all services. That lands you into their customer retention department and the best possible deals.
The rep offered $50/mo for internet and phone service. I really didn’t want to add a service that we are not going to use and the price is still about $10 more than what I want to pay so I declined.
Comcast runs new promos every 30 or so days, so I gave them a call back at the start of January to see if they had anything new. This rep offered $55 for internet and basic cable. An even worse deal in my opinion. She also offered a $40/mo for internet only, but it was a meager 6mbps. The only competitor in town has that same level of service for $30.
Again I declined, and figured I would call back in a day or two (the second rep was not very friendly).
This afternoon, I called for a third time, persistence is key! I got the first offer again, phone + internet for $50. I agreed, and have set a reminder on my calendar to try again in February.
The new deal is good for 12 months and will save us $204 over what we have now for the same level of service. It is not a particularly great deal, but it beats the standard rate and matches the competitors price without the hassle of moving accounts. Sometimes we just have to take the small wins. :-\